dt77 Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "Policy") describes how dt77 (hereinafter "the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals (hereinafter "Player", "User", "you", "your") who access or use the dt77 platform available at https://dt77.bet.

dt77 is committed to handling your personal data responsibly and in compliance with applicable data protection principles under our international gaming license. This Policy applies to all personal data we process in connection with the dt77 platform, including data collected via the website, customer support channels, and payment processing systems.

By creating a dt77 account or using any part of the dt77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside the dt77 Terms & Conditions and Responsible Gaming Policy, which together constitute the full agreement between you and dt77.

2. Personal Data We Collect

dt77 collects the following categories of personal data from players:

dt77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than liveness checks required for KYC), or health data unless specifically required by a regulatory obligation and with your explicit consent.

3. How We Collect Your Data

dt77 collects personal data through the following channels:

• Direct registration: Information you provide when creating your dt77 account, such as your name, email address, date of birth, and mobile number.
• KYC submission: Documents you upload to complete identity and address verification, including your CNIC, passport, and proof of address.
• Payment transactions: Financial data processed when you make deposits or request withdrawals via JazzCash, EasyPaisa, or bank transfer.
• Platform activity: Data generated automatically as you use the dt77 platform, including browsing behaviour, game activity, and betting patterns.
• Customer support: Information you provide when you contact us via live chat, email, or any other support channel.
• Cookies and tracking technologies: Data collected via browser cookies, session storage, and analytics tools as described in Section 10 of this Policy.
• Third-party sources: In limited circumstances, data may be received from identity verification service providers or fraud prevention databases as part of our KYC and AML compliance obligations.

4. Purpose of Processing Your Data

dt77 processes your personal data only for specific, legitimate purposes. These include:

• Creating and managing your dt77 player account.
• Verifying your identity and age (21+ compliance) as required under our gaming license.
• Processing deposits and withdrawals via your chosen payment method.
• Detecting and preventing fraud, money laundering, and other financial crimes in compliance with AML obligations.
• Providing customer support and resolving disputes.
• Analysing platform usage to improve game offerings, user interface, and overall player experience.
• Sending transactional communications such as account confirmations, password resets, and withdrawal notifications.
• Sending promotional communications where you have provided explicit consent to receive them.
• Complying with legal obligations under our international gaming license and applicable law.
• Enforcing our Terms & Conditions and protecting dt77's legal rights.

5. Legal Basis for Processing

dt77 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our gaming license obligations, KYC/AML regulations, and applicable law, including age verification and suspicious activity reporting.
• Legitimate interests: Processing carried out for dt77's legitimate business interests where these are not overridden by your rights, such as fraud detection, platform security, and internal analytics.
• Consent: Processing activities for which dt77 relies on your freely given, specific, and informed consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Third Parties

dt77 does not sell your personal data to any third party. However, in order to operate the platform and meet our legal obligations, we share certain data with trusted third parties under strict contractual controls. These include:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum financial data required to process your transactions. These providers operate under their own privacy policies and regulatory obligations.
• KYC and identity verification providers: Accredited third-party services used to verify identity documents and conduct liveness checks as part of our age and identity verification process.
• Game software suppliers: Certified third-party game developers may receive anonymised usage data to support game performance analysis and fairness auditing.
• IT and infrastructure providers: Cloud hosting and cybersecurity service providers who process data on our behalf under data processing agreements.
• Regulatory authorities: Where legally required under our gaming license, dt77 may be obligated to disclose certain player data to licensing authorities or law enforcement agencies.
• Fraud prevention services: Shared data is used to screen for known fraudulent actors, money laundering patterns, and self-excluded players registered on relevant databases.

All third-party processors engaged by dt77 are required to process personal data only in accordance with dt77's instructions and applicable data protection standards. dt77 does not permit third-party processors to use player data for their own commercial purposes.

7. International Data Transfers

As dt77 operates under an international gaming license, some personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where such transfers occur, dt77 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that impose data protection obligations on the receiving party equivalent to those required by our licensing standards.
• Use of service providers that maintain internationally recognised data security certifications such as ISO 27001.
• Regular review of third-party data transfer arrangements to ensure continued adequacy of protections.

8. Data Retention

dt77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or our licensing obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with dt77, plus a minimum of 5 years following account closure, as required under AML and gaming license regulations.
• KYC documents: Retained for a minimum of 5 years following submission or account closure, whichever is later, in accordance with anti-money laundering obligations.
• Transaction records: Retained for a minimum of 5 years for financial audit and regulatory compliance purposes.
• Customer support records: Retained for 3 years from the date of the last interaction, unless a longer period is required to resolve an ongoing dispute.
• Marketing preferences and consent records: Retained for the duration of your account plus 2 years, to demonstrate compliance with consent obligations.
• Technical and usage data: Typically retained in identifiable form for 12 months, after which it is aggregated and anonymised for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9. Security Measures

dt77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the dt77 platform.
• Encryption of sensitive data at rest, including payment details and KYC documents.
• Tokenisation of payment method identifiers so that raw financial account details are never stored in our primary databases.
• Role-based access controls ensuring that only authorised personnel can access personal player data, limited strictly to what their role requires.
• Regular internal and external security audits and penetration testing of the dt77 platform and infrastructure.
• Multi-factor authentication for all internal systems that process personal player data.
• Documented incident response procedures to ensure rapid detection, containment, and notification in the event of a data breach.

In the event of a personal data breach that is likely to result in a risk to your rights, dt77 will notify affected players and relevant authorities as required by our licensing obligations and applicable law. Notification will include the nature of the breach, the data involved, and the steps dt77 is taking to address it.

10. Cookies & Tracking Technologies

The dt77 website uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files stored on your device by your browser. dt77 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to understand how players interact with the dt77 platform, including which pages are most visited and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and notification settings to provide a more personalised experience.
• Marketing cookies: Used only where you have consented to receiving promotional communications. These help dt77 deliver relevant offers and track campaign effectiveness. They are not shared with external advertising networks for third-party ad targeting.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the dt77 platform. For players accessing dt77 from Islamabad, Lahore, Karachi, or Faisalabad on mobile devices, clearing cookies periodically is recommended as a good security practice.

11. Your Data Rights

Subject to applicable law and our licensing obligations, you have the following rights with respect to your personal data held by dt77. To exercise any of these rights, contact us via live chat or email at [email protected]. dt77 will respond within 30 days of receiving a valid request.